Privacy and Cookies Policy

Version 1.0 – Updated April 9, 2025

Loqua.marketing respects the privacy of its customers, partners, and users, ensuring all personal data is processed in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Data Collection & Purpose

We collect personal data for the following purposes:

• Customer & contract management
• Service delivery and continuous improvement
• Marketing communications (with consent)
• Legal and tax compliance

Data collected may include:
✔ Name, email, phone number
✔ Company, job title
✔ IP address, interaction history

2. Data Retention & Security

• Data is retained only as long as necessary for its intended purpose or as required by law.
• We implement technical and organizational measures to ensure data security, confidentiality, and integrity.

3. Your Rights

Under applicable law, you have the right to:

• Access, rectify, or erase your data
• Restrict processing or object to it
• Request data portability
• Withdraw consent (where applicable)

Submit written requests to: ✉️ info@loqua.marketing

4. Third-Party Sharing

We do not share personal data without explicit consent, except:

• For legal obligations
• With operational partners (hosting, email, automation, analytics providers)

5. Cookies Usage

Our website uses cookies to:

• Enhance browsing experience
• Analyze usage statistics
• Personalize content

Cookie Types:

• Essential: Required for site functionality
• Analytical: Track usage (e.g., Google Analytics)
• Functional: Remember user preferences
• Third-party: Integrated platforms (Typebot, Mautic, Chatwoot)

You may block/delete cookies via browser settings, but this may affect site functionality.

6. Contact & Complaints

For questions or complaints about data processing:
✉️ info@loqua.marketing

To file a formal complaint, contact the Portuguese Data Protection Authority (CNPD):
🔗 https://www.cnpd.pt

Refund Policy

Version 1.0 – Updated April 9, 2025

Loqua.marketing is committed to transparency, offering a clear refund policy for all contracted services:

1. Scope

Applies to:

• MKT GO Plan 💪and RevOps ON 🔥 Programme
• Marketing/tech stack implementation
• À la carte services (consulting, training, branding, automation, design, campaigns, development)

2. Right to Cancel

Clients may terminate contracts within 15 calendar days of service initiation, provided:

• Cancellation is emailed to info@loqua.marketing
• Services have not been fully executed or irreversibly customized
• Client agrees to pay unrecoverable costs (e.g., domain registrations, third-party design/development)

3. Non-Refundable Services

All customized services are non-refundable after proposal acceptance (per Article 17 of EU Directive 2011/83).

4. Payment & Refund Terms

• Advance/partial payments may be required.
• Monthly maintenance contracts: 15-day cancellation notice. No refunds for invoiced periods.
• Valid refunds processed within 30 days of approval.

5. Contact

For cancellations or inquiries:
✉️ info@loqua.marketing

Dispute Resolution

The EU provides a platform for consumers to resolve disputes. If unsatisfied with our service/solution, you may file a complaint via:
🔗 EU ODR Platform

What is Alternative Dispute Resolution (ADR)?

ADR lets consumers seek neutral third-party mediation before litigation. It’s typically:

• Faster and less formal than court
• Involves a mediator proposing/imposing solutions

ADR may also be called mediation, conciliation, or arbitration.

Recommended ADR Entities:

• CNIACC: https://www.cniacc.pt
• Lisboa Consumer Arbitration: https://www.centroarbitragemlisboa.pt
• CIAB: https://www.ciab.pt

Complaints Book:
🔗 https://www.livroreclamacoes.pt

Accessibility Statement

At loqua.marketing, we’re committed to digital accessibility for all, including people with disabilities. This site adheres to WCAG 2.1 (Level AA) and is continuously improved.